Last Updated: June 2026
ZEUS AI LTD ("Zeus", "we", "our" or "us") provides conversational AI, live chat, WhatsApp messaging and customer engagement software to businesses.
We take privacy seriously and are committed to handling personal data responsibly, securely and in accordance with applicable data protection laws.
This Privacy Policy explains what information we collect, how we use it, who we share it with and the rights available to individuals whose data we process.
Where our customers use Zeus to communicate with their own customers, prospects or website visitors, we generally act as a data processor on behalf of that customer. In those circumstances, the customer remains responsible for determining how and why the data is processed.
ZEUS AI LTD is a company registered in England and Wales.
Registered Office:
71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
ICO Registration Number: ZB628015
ZEUS AI LTD was previously known as OpenFI Ltd. References to OpenFI within existing agreements, customer documentation or historic communications should be read as references to ZEUS AI LTD where applicable.
For privacy-related enquiries, please contact: contact@get-zeus.com
The information we process depends on how our services are being used.
When someone interacts with a business using Zeus, this may include their name, email address, telephone number, communication preferences and the contents of messages exchanged through live chat, WhatsApp, SMS or other supported channels.
We also collect certain technical information necessary to operate and secure our platform. This may include IP addresses, browser information, device identifiers, system logs and usage data.
Where customers connect Zeus to third-party systems such as CRMs, marketing platforms, booking tools or other business systems, information may be exchanged between those systems and our platform in accordance with the customer's instructions.
We do not knowingly collect special category personal data unless it is voluntarily provided by an individual during a conversation or interaction with one of our customers.
We use information to provide and maintain our services, facilitate customer communications, improve platform performance, investigate issues, maintain security and comply with our legal obligations.
Where Zeus is used by a customer to engage with their own contacts, we process data only on that customer's behalf and in accordance with their instructions.
We do not sell personal data, rent personal data or use customer data to build advertising or marketing profiles.
Some Zeus services use artificial intelligence to analyse conversations, generate suggested responses and automate parts of customer communication workflows.
The underlying AI models are provided through carefully selected third-party providers. Information submitted through these services is processed solely for the purpose of delivering the functionality requested by our customers.
Zeus may also use artificial intelligence and automated decision-support tools to classify enquiries, prioritise leads, generate suggested responses, summarise conversations, extract information from communications and automate customer engagement workflows. These tools assist our customers in managing communications more efficiently. Customers remain responsible for determining how AI functionality is configured and used within their organisation.
Customer data processed through AI services is not used by Zeus to train public AI models.
While we take reasonable steps to ensure the quality and reliability of AI-generated outputs, automated responses should not be relied upon as legal, financial, medical or other regulated professional advice.
Where Zeus acts as a controller, we process information on the basis of legitimate interests, contractual necessity, legal obligations or consent, depending on the circumstances.
Where Zeus acts as a processor, the relevant customer is responsible for determining the lawful basis for processing and providing any necessary privacy notices to their end users.
We only share information where necessary to provide our services, comply with legal obligations or protect the security and integrity of our platform.
This may include trusted technology providers, cloud hosting partners, communications providers, professional advisers and other suppliers who support the delivery of our services.
We may also disclose information where required by law, regulation, court order or governmental authority.
All third-party providers are subject to appropriate contractual and security obligations.
Some of our suppliers operate internationally and may process data outside the United Kingdom or European Economic Area.
Where this occurs, Zeus implements appropriate safeguards to protect personal data, including Standard Contractual Clauses, International Data Transfer Agreements and other recognised transfer mechanisms where required by law.
Protecting customer data is fundamental to how Zeus operates.
We maintain a combination of technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure.
These measures include access controls, role-based permissions, encryption in transit, security monitoring, vulnerability management processes, secure software development practices and regular review of our systems and suppliers.
Access to customer data is restricted to authorised personnel who require access for legitimate business purposes.
All employees and contractors with access to customer data are subject to confidentiality obligations and security policies.
We retain information only for as long as necessary to provide our services, fulfil contractual commitments, comply with legal and regulatory obligations, resolve disputes, enforce our agreements and protect the security and integrity of our platform.
Retention periods are determined based on the nature of the information, the purpose for which it was collected, customer requirements and any applicable legal, regulatory or contractual obligations. Different categories of information may therefore be retained for different periods of time.
Customer data is generally retained for the duration of the customer relationship unless otherwise agreed. Upon termination of services, customers may request an export of their data. Following termination, information will only be retained where there is a legitimate business need or a legal, regulatory or contractual requirement to do so.
Where Zeus acts as a data processor, we will retain and delete customer data in accordance with the instructions of the relevant customer and any applicable contractual commitments.
When information is no longer required, it is securely deleted, anonymised or otherwise disposed of in accordance with our internal data retention and disposal procedures.
Subject to applicable law, individuals may have rights in relation to their personal data, including the right to:
Access their personal data
Correct inaccurate information
Request deletion of personal data
Restrict or object to processing
Request portability of personal data
Withdraw consent where processing is based on consent
Where Zeus acts as a processor on behalf of a customer, requests relating to those rights should normally be directed to the relevant customer in the first instance.
Requests can also be submitted to contact@get-zeus.com and we will assist where appropriate.
Our website and services may use cookies, local storage and similar technologies to enable functionality, maintain user sessions, improve performance and understand how our services are used.
Further information is available in our Cookie Policy.
To operate our platform, Zeus uses a number of carefully selected service providers.
These currently include Amazon Web Services for cloud infrastructure, OpenAI for AI processing capabilities, Meta and WhatsApp Business Platform services for messaging functionality, together with other providers supporting communications, analytics, monitoring and platform operations.
All service providers are subject to appropriate contractual obligations relating to confidentiality, security and data protection.
A current list of subprocessors is available upon request.
Zeus maintains documented procedures for identifying, investigating and responding to security incidents.
Where required by law or contractual obligation, affected customers and relevant regulatory authorities will be notified without undue delay following confirmation of a reportable personal data breach.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.
The latest version will always be available from Zeus and will supersede any previous versions.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or would like further information about how Zeus handles personal data, please contact us:
ZEUS AI LTD 71–75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
Email: contact@get-zeus.com
ICO Registration Number: ZB628015
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).